BOOKING TERMS & CONDITIONS
PLEASE READ BEFORE PROCEEDING WITH PAYMENT
Before completing your booking and payment, please carefully read and understand the
Cancellation & Rescheduling Policy, Disclaimer & Liability, and Guest Responsibility below.
By proceeding with payment, you confirm that you have
read, understood, and agreed to all of the terms and conditions stated below.
1. CANCELLATION BY WANDER WAVES PALAWAN
Wander Waves Palawan reserves the right to cancel, postpone, or suspend an expedition when circumstances beyond our reasonable control make it unsafe or impractical to proceed.
An expedition may be cancelled or suspended due to, including but not limited to:
- Severe Weather Conditions -If the Philippine Coast Guard (PCG) issues a no-sail advisory, or if weather and sea conditions are deemed unsafe for travel by the relevant authorities or our operations team.
- Vessel or Technical Issues - If the designated vessel becomes unfit for operation due to mechanical, technical, or safety-related issues and no suitable replacement vessel is available.
If Wander Waves Palawan Cancels
In the event that Wander Waves Palawan cancels the expedition:
- Guests may receive a full refund of the tour amount, excluding any payment gateway, bank, or other third-party processing fees that are non-refundable; or
- Guests may choose to reschedule their trip to another available date at no additional tour fee, subject to availability.
Wander Waves Palawan will notify affected guests as soon as reasonably possible regarding any cancellation, postponement, or changes to the expedition.
Safety will always take precedence over the continuation of any expedition.
2. CANCELLATION BY GUESTS
Because each expedition requires advance planning, vessel arrangements, crew allocation, accommodation coordination, and other operational commitments, the following cancellation policy applies:
- 7 days or more before departure: Guests are eligible for a 50% refund of the amount paid.
- Less than 7 days before departure: No refund will be provided.
- No-shows: No refund will be provided for guests who fail to arrive at the designated meeting point or otherwise fail to appear for the scheduled departure.
- Late arrival: Guests who arrive after the designated departure time and are unable to join the expedition will be considered a no-show, and no refund will be provided.
3. RESCHEDULING POLICY
We understand that plans can change. Requests to reschedule may be accommodated subject to availability and operational considerations.
- Rescheduling requests must be submitted at least 7 days before the original departure date.
- Approved requests may be moved to another available departure date, subject to availability.
- Rescheduling requests made less than 7 days before departure will be considered on a case-by-case basis and may be subject to additional fees.
- Any additional costs imposed by our accommodation, transportation, vessel, or other operational partners may be charged to the guest.
- Rescheduling is subject to availability and is not guaranteed.
DISCLAIMER & LIABILITY
At
Wander Waves Palawan, the safety of our guests and crew is our highest priority. However, island-hopping, sea travel, and water-based activities involve inherent risks, including exposure to changing weather and sea conditions, boat movement, water activities, and other unforeseen circumstances.
Guests acknowledge that participation in the expedition involves these inherent risks.
1. ELECTRONIC DEVICES & PERSONAL BELONGINGS
Wander Waves Palawan is not responsible for the loss, theft, damage, or malfunction of electronic devices, valuables, or personal belongings resulting from water exposure, submersion, boat movement, or other unforeseen incidents during the expedition.
Guests are strongly advised to avoid bringing unnecessary valuables or items that may be easily damaged by water.
Personal belongings that are not properly secured are carried at the
guests own risk.
2. TRAVEL INSURANCE
Guests are strongly encouraged to obtain appropriate travel insurance before the trip.
Where applicable, we recommend insurance coverage for:
- Medical emergencies and emergency assistance
- Trip cancellation or interruption
- Personal belongings and baggage
- Accidents and other travel-related incidents
Guests are responsible for ensuring that their insurance coverage is suitable for their individual needs.
3. LIMITATION OF LIABILITY
Wander Waves Palawan will take reasonable measures to provide a safe and enjoyable experience for all guests. However, to the extent permitted by applicable law, Wander Waves Palawan cannot be held responsible for circumstances beyond our reasonable control, including but not limited to:
- Loss, theft, or damage to personal belongings
- Delays, cancellations, or changes caused by weather, sea conditions, government or Philippine Coast Guard advisories, or other circumstances beyond our reasonable control
- Delays, cancellations, or issues caused by third-party service providers
- Missed flights, transportation connections, accommodations, or other personal travel arrangements
- Personal injuries, illnesses, or accidents arising from a guests failure to follow safety instructions or reasonable safety requirements
Where permitted by applicable law, Wander Waves Palawan liability for any claim relating to the affected service shall be limited to the amount paid by the guest for that particular service.
Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Philippine law.
4. GUEST RESPONSIBILITY
By joining the expedition, guests acknowledge that they are participating in activities that involve inherent risks and agree to follow all safety instructions provided by Wander Waves Palawan, its guides, crew, and boat operators.
Guests are responsible for providing accurate and complete information regarding their health, swimming ability, physical limitations, and any other circumstances that may affect their ability to safely participate in the activities.
Guests must follow all reasonable safety instructions and requirements given by Wander Waves Palawan, its crew, guides, and boat operators.
For minors, a parent or legal guardian must provide appropriate supervision and remains responsible for the child throughout the expedition.
ACKNOWLEDGMENT & ACCEPTANCE
PLEASE READ CAREFULLY BEFORE PROCEEDING WITH PAYMENT.
By completing your booking and payment, you confirm that:
- I have read and understood the Cancellation & Rescheduling Policy, Disclaimer & Liability, and Guest Responsibility stated above.
- I agree to be bound by these Terms and Conditions.
- I understand that completing payment constitutes my acceptance of these Terms and Conditions.
If you have any questions or concerns regarding these terms, please contact Wander Waves Palawan
before proceeding with payment.
Thank you for your understanding and cooperation. We look forward to welcoming you to Palawan!
